DO I HAVE A CLAIM?
You may have a claim for damages arising from a defective product if you
suffered personal injury or if you suffered other losses as a result of the
defect. Depending on the circumstances your claim may be for:
- a refund of the purchase price of the goods or services
- replacement of the goods
- provision of services which remedy the defective services provided
- claims for damages in respect of personal injury
- claims for other losses which result from the defective goods or services.
What are my rights?
There are a number of different sources of rights for consumers if they have
purchased defective goods or services.
General Contract law
When you purchase goods or services you enter into a contract. In simple
terms, a contract is a set of promises which the law will enforce. The promises
which make up a contract are usually described as terms. If you suffer loss or
damage because of defective goods which you have purchased under a contract, you
may be able to obtain compensation on the basis that the seller has breached one
of the terms of the contract.
For example, if a newsagent has contracted with you to deliver the Sydney
Morning Herald six days a week and you only receive the paper on three days, the
newsagent has breached a term of the contract and you would be entitled to claim
the amount of your loss, that is the amount you have paid for papers you did not
The general law of contracts is deficient in many ways and won’t always
cover the problems you might have with goods and services. For example, if a
product has a defect you might not always be able to show that the defect is in
breach of the terms of the contract.
Implied contractual terms
Parliaments have attempted to provide some basic protection for consumers.
The Sale of Goods Act, the Fair Trading Act and the federal Trade Practices Act
imply extra terms into certain types of contracts. For example:
- If a consumer makes it known to a seller the purpose for which they want to
buy goods, and they rely on the skill and judgement of the seller, there is an
implied term that the goods must be fit for that purpose.
- The goods must be of “merchantable quality”. This means that they have to
be fit for the purpose for which such goods are usually bought.
In some circumstances you will also have rights against manufacturers of
defective goods if you can prove that they were negligent. You must prove that:
- They owed you a duty of care
- The duty was breached
- You suffered loss which was caused by the breach.
Liability of Manufacturers and Importers for Defective Goods.
The federal Trade Practices Act imposes liability on manufacturers and
importers of defective goods for injury loss or damage caused by dangerous
goods. These types of actions will generally be easier to prove than negligence.
The Trade Practices Act and the Queensland Fair Trading Act may also give you a
right to compensation if you have been supplied with goods which are subject to
a ban or which do not comply with a safety standard prescribed by law.
RIGHTS UNDER A CONTRACT
The general law of contracts derived from the decisions of courts over the
years gives you some rights if there is a breach of a term of the contract. The
general law may also give you some rights if the seller has engaged in certain
types of conduct such as fraud.
There is also legislation which may give you additional rights under a
contract in some circumstances by saying that in certain types of contracts
extra terms will be implied or read into the contract by courts.
Some of these implied terms are:
- If you sell goods, you are promising that you own them in the first place and
have the right to sell them
- That the goods are free from any debt or charge. You would not be able to
sell something which still had money owing on it unless the buyer agreed to
- That before they entered into the contract.
- That where you are selling goods by description, that is where the buyer has
not seen the goods, they must match the description. Similarly, if the buyer has
bought something on the basis of a sample, the goods supplied must match the
- If a consumer makes it known to a seller the purpose for which they want to
buy goods, there is an implied term that the goods must be fit for the that
- That the goods must be of “merchantable quality”. This means that they
have to be fit for the purpose for which such goods are usually bought.
What rights do I have if a term of the contract has been breached?
If a contract has been breached, the general law of contract provides a range
of possible remedies, depending on how important the term was to the making of
It may be possible for you to:
- Terminate the contract. An example of this would be where you refuse to
accept goods delivered to you on the basis that they are defective
- Obtain damages. An example of this would be where you have incurred some
expense in addition to the price of the goods in having them repaired.
- Obtain specific performance. This means that the court may order the other
party to carry out the things they promised to do under the contract.
When can I return goods?
You can return something for either a refund of the monies you paid, repair
of the goods or replacement of the goods if the goods are defective, the goods
are not what was described by the salesperson or in advertising, both generally
or at the place where you purchased the goods, or you let the salesperson know
why you wanted the goods and the goods are not fit for the purpose you told the
salesperson you wanted them for.
You do not have a right to a refund because you bought goods which are the
wrong size or you changed your mind about the colour or decided you just do not
like the goods any more. Some stores will give you a refund or exchange the
goods for other goods or give you a credit note. They are not obliged to.
What if I return the goods and I only want a cash refund?
If the goods were faulty or inaccurately described or not suitable for the
purpose you made known to the salesperson you can insist on a cash refund and
you do not have to accept a credit note even if the store has a “No Refund”
sign. Do not be deterred by no refund signs as no refund signs only apply if you
bought the wrong sized colour or changed your mind. They do not apply when the
goods are faulty, improperly described or not fit for the purpose which you told
the salesperson you were buying them for.
How long can I keep the goods for before I demand a refund?
This depends upon the nature of the goods. For instance it may be considered
unreasonable to purchase an article of clothing to wear and wash it numerous
times and then to ask for a refund because stitching comes loose or the like.
Each case needs to be decided on its merits but there is a difference between a
defect and fair wear and tear. The nature of fair wear and tear depends upon the
type of good purchased and the use to which it is put. It also depends upon the
type of materials of which the goods are made.
In some cases goods may need small repairs. If the seller is able to make
those repairs without difficulty, the seller may be able to insist on repairing
the good rather than replacing it.
PRODUCT LIABILITY LAW
Product Liability Law
Often it is the manufacturer who you will want to be liable for defects in
goods. The general law offers only limited opportunities to do this. Product
liability law provides a statutory right of action against manufacturers. The
law concerned is the federal Trade Practices Act. This legislation gives persons
who have suffered injury, loss or damage caused by dangerous goods rights of
action against manufacturers and importers. The Act only applies to goods
supplied after 9 July 1992.
Who is liable?
To sue a manufacturer under the Trade Practices Act the manufacturer has to
be a corporation. .Importers are also caught by these provisions of the Trade
Practices Act There is no state-based equivalent which would give you rights
against sellers who are not, for Constitutional reasons, covered by federal law,
such as individual traders or partnerships. If you do not know who the
manufacturer of the goods is it is possible to serve a written request on the
supplier of the goods to provide information about the manufacturer or supplier
who supplied the goods to them. If the supplier does not provide the information
requested this may result in them being deemed the manufacturer for the purposes
of the Act.
When will a corporation be liable?
Manufacturers are liable when they supply goods which are defective and which
cause loss. “Supply” includes sale, exchange, lease, hire or hire-purchase.
Goods have a “defect” for the purposes of the Act if their safety is not
such as persons generally are entitled to expect. The legislation sets out a
number of factors which will be relevant to determining whether goods have a
- The manner in which and the purposes for which they have been marketed
- Their packaging
- The use of any mark in relation to them
- Any instructions or warnings with respect to doing or refraining from doing
anything with or in relation to them
- What might reasonably be expected to be done with or in relation to them
- The time when they were supplied by the manufacturer.
- Manufacturers may be able to escape liability if:
- The defect did not exist when the goods were supplied
- The defect only existed because the manufacturer was complying with a
- The defect could not have been discovered given the state of scientific or
technical knowledge when the manufacturer supplied the goods
- The defect is attributable to the design, markings on, or instructions given
with goods where the manufacturer only manufactured a component.
Who can sue under product liability law?
The people who can sue under the product liability provisions of the Trade
Practices Act are individuals who have suffered loss or injury due to defective
- A person who has suffered injuries because of the defective goods
- A person who has suffered loss because of injuries or death suffered by
another person because of the defective goods
- A person who used or intended to use goods that were damaged or destroyed
because of the defective goods. The goods must be of the kind that are
ordinarily acquired for personal, domestic or household use.
- A person who used or intended to use land, buildings or fixtures ordinarily
acquired for private use that were destroyed or damaged because of the defect.
This Information Outline is provided courtesy of Hall Payne Lawyers who are
experienced in this area of law. They are located at Level 9, 344 Queen Street,
Brisbane, QLD 4000 or call them on (07) 3221-2044 if you would like more
information on this legal topic, or you wish to obtain formal advice regarding
Hall Payne Lawyers are an established Queensland firm practicing in the areas
of employment law (unfair dismissal etc), accident compensation (WorkCover,
motor vehicle accident, personal injuries), anti-discrimination &
harassment, consumer law, family law, wills & estates, criminal law and
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