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Electricity provider overcharge without notice

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Curlybars View Drop Down
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Joined: 15/March/2018
Location: Australia
Posts: 1
  Quote Curlybars Quote  Post ReplyReply Direct Link To This Post Topic: Electricity provider overcharge without notice
    Posted: 15/March/2018 at 15:25
Hello,
I moved in to a new house in July and signed up with Simply Energy as my gas and Electricity provider.

After an extremely unpleasant connection period ( was without electricity and gas for 2 days) and several hours on the phone with unhelpful customer service employees It finally was connected and everything was working. Simply energy even called me a few times to check that it was working.

But now it has passed 7 months and as it has been a really hectic period for me so I have not had time to go over all the bills etc. But now that I do I notice that Im not given the price the salesperson told me over the phone. I'm not given the 30 or 35 % discount i where supposed to get on each invoice I paid in time in addition to higher prices.

I now call Simply Energy to check what is going on.

Apparently they tell me that my Credit check did not pass and they were not able to connect me to that agreement. They claim that they have sent me email and the regular old school mail with notice of this. Something that I have not received. I have asked them to send me a copy of this mail they claim to have sent me but apparently they don't save it for that a long time.

But basically they cant prove that they gave me notice about this.
Is that legal that they just invoice me this extreme overprice?
I feel that they could easily have called me to notify me but just haven't since they make a lot more money of me now.

I just feel completely ripped off.



Thanks in advance for any input

Cheers.

citizen-joe View Drop Down
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Joined: 09/October/2005
Location: Australia
Posts: 613
  Quote citizen-joe Quote  Post ReplyReply Direct Link To This Post Posted: 16/March/2018 at 04:10
Originally posted by Curlybars

I just feel completely ripped off.


Give them the flick and move to a new provider, there are some very competitive offers out there.

When they contact you to find out why you are moving, tll them the details succinctly and lay it on the line and say you won't even consider canceling the new arrangement till $x is refunded to you bank account (work out how much they have overcharged before hand)

When you get the refund stay with the new provider as punishment for the treatment you have received from them.

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