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Incorrect debt amount claimed by State Revenue NSW

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Seaway View Drop Down
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Joined: 16/June/2015
Location: Australia
Posts: 8
  Quote Seaway Quote  Post ReplyReply Direct Link To This Post Topic: Incorrect debt amount claimed by State Revenue NSW
    Posted: 06/March/2018 at 11:57
Hello

I have a tax liability with NSW Revenue which I have been trying to pay for several months. I had been unable to pay because the agency would not give me a reference number or the exact amount owed for several months. I had been to their offices twice and contacted them by email on a few occasions to get the information required. It has been me chasing them.

When I was finally received the amount it did not correspond with what I understood was owed. Interest was also added for the payment being overdue. (It was only overdue because they would not accept a preliminary payment until they had sorted the paperwork out).

I have requested a reconciliation and explanantion on a few occasions but it has not been provided. I have paid what I believe I owe but now they have sent notice to my bank to garnish my bank account. This was in response to my penultimate request for information. It's all rather silly.

1. I would have thought the agency needed to make a court application to garnish an account?

2. I have insufficient funds anyway to pay the additional amount. If they take what's left then I will have no money for food and utilities. I don't have an income.

3. Do I need to make a court application to get a reconciliation, as well as to withdraw the garnishing notice for my bank account until this matter is sorted out?




Edited by Seaway - 06/March/2018 at 11:59

Luisa View Drop Down
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Joined: 08/June/2010
Location: Australia
Posts: 224
  Quote Luisa Quote  Post ReplyReply Direct Link To This Post Posted: 07/March/2018 at 10:09
Have a look and see if there is a govt ombudsman.
I don't know but I would go to the ombudsman first. They aren't able to act until you have tried to resolve it with the govt but it seems to me that you have tried already. Ombudsman can just pick up the phone and ask the govt why they have not responded to your attempts to resolve. If ombudsman does that, you would find the problem will be sorted. real quick.
I am not suggesting you ask the ombudsman 'just pick up the phone and tell them off'. I suggest you give them the details you've given us and ask them the question you've asked us. eg I would suggest you modify what you gave us and write

"I have a tax liability with NSW Revenue which I have been trying to pay for several months. I had been unable to pay because the agency would not give me a reference number or the exact amount owed for several months. I had been to their offices twice and contacted them by email on a few occasions to get the information required. It has been me chasing them.

When I was finally received the amount it did not correspond with what I understood was owed. Interest was also added for the payment being overdue. It was only overdue because they would not accept a preliminary payment until they had sorted the paperwork out.

I have requested a reconciliation and explanation on a few occasions but it has not been provided. I have paid what I believe I owe but now they have sent notice to my bank to garnish my bank account. This was in response to my latest request for information.

1. I would have thought the agency needed to make a court application to garnish an account?

2. I have insufficient funds anyway to pay the additional amount. If they take what's left then I will have no money for food and utilities. I don't have an income. "

Seaway View Drop Down
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Newbie


Joined: 16/June/2015
Location: Australia
Posts: 8
  Quote Seaway Quote  Post ReplyReply Direct Link To This Post Posted: 12/March/2018 at 18:33
Good point. I've used different ombudsman agencies at a federal level (with varying success) but completely forgot that there was one at a state level.
Cheers

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