Greetings!

I am a mental health support worker and I have a client with a bit of a situation.

In March while shopping at the local IGA store she was getting a tin off the top shelf. The tin fell on her face and injured her and broke the lenses of her prescription glasses. All she wants is her glasses replaced as without them she can't see.

She doesn't leave her house much and all she has is writing poetry and reading which she can't do now. Essentially leaving her sitting in her house without much to do thus impacting her already poor mental health.

As she is on the disability support pension and has many health costs she can't afford to buy new glasses. On an average week after all her overhead costs she is left with about $30 a week assuming nothing pops up. Some weeks she goes without food or needs food hampers to get by.

She tried contacting the manager of the IGA quite a few times and after being delayed many times ("he isn't in today") finally he said that his lawyers said too much time had passed since the incident (5 months) and that their insurance wouldn't cover it. He instead offered her half of her next grocery shop.

She also requested a copy of the report and asked if she could have the footage. They denied saying that she would need a lawyer.

What should we do? Is there a case to get her glasses fixed?

She can't afford any legal representation or anything for that matter.

Thanks in advance!

Thank you!