Australia's leading provider of affordable DIY legal kits
Call our Customer Care Specialists on 1300 728 200

Legal Forum

Welcome to the FREE AussieLegal Forum

This FREE legal forum is supported by participating lawfirms in your local area.
The information contained in this public forum, and any comments made by the administrators, it's appointed mediators, or members of the public are of a general nature and may not be regarded as financial or legal advice in any way. We recommend that you seek formal advice from a practicing solicitor or licensed financial advisor regarding your particular situation. By registering to use this forum you meet the above criteria and agree to abide by all of the above rules and policies.

To be sure we provide you with the most relevant information to your state, please let us know which state you your legal matter resides in:


AussieLegal recommends this law firm:

  FAQ FAQ  Forum Search   Register Register  Login Login

Prescription Glasses Broken in Supermarket

 Post Reply Post Reply
  Topic Search Topic Search  Topic Options Topic Options
leslierise View Drop Down

Joined: 29/August/2017
Location: Australia
Posts: 2
  Quote leslierise Quote  Post ReplyReply Direct Link To This Post Topic: Prescription Glasses Broken in Supermarket
    Posted: 29/August/2017 at 12:14

I am a mental health support worker and I have a client with a bit of a situation.

In March while shopping at the local IGA store she was getting a tin off the top shelf. The tin fell on her face and injured her and broke the lenses of her prescription glasses. All she wants is her glasses replaced as without them she can't see.

She doesn't leave her house much and all she has is writing poetry and reading which she can't do now. Essentially leaving her sitting in her house without much to do thus impacting her already poor mental health.

As she is on the disability support pension and has many health costs she can't afford to buy new glasses. On an average week after all her overhead costs she is left with about $30 a week assuming nothing pops up. Some weeks she goes without food or needs food hampers to get by.

She tried contacting the manager of the IGA quite a few times and after being delayed many times ("he isn't in today") finally he said that his lawyers said too much time had passed since the incident (5 months) and that their insurance wouldn't cover it. He instead offered her half of her next grocery shop.

She also requested a copy of the report and asked if she could have the footage. They denied saying that she would need a lawyer.

What should we do? Is there a case to get her glasses fixed?

She can't afford any legal representation or anything for that matter.

Thanks in advance!

citizen-joe View Drop Down
Senior Member
Senior Member

Joined: 09/October/2005
Location: Australia
Posts: 645
  Quote citizen-joe Quote  Post ReplyReply Direct Link To This Post Posted: 30/August/2017 at 00:15
A solicitors letter to the store is the way to go. She may get help with this at a community legal centre especially as she appears to be a person with a disability, there may be no charge if you have such a centre in your area. However she shouldn't leave it too long as there is a time limit on such claims.

However depending on her state of residence and the type of pension she receives, she may be entitled to replacement glasses at no charge.

leslierise View Drop Down

Joined: 29/August/2017
Location: Australia
Posts: 2
  Quote leslierise Quote  Post ReplyReply Direct Link To This Post Posted: 05/September/2017 at 11:46
Thank you!

 Post Reply Post Reply

Forum Jump Forum Permissions View Drop Down

Want to save money?

Check out our list of do-it-yourself legal kits.

Need formal advice?

Let us help you find a lawyer who specializes in your particular area of law.

Need further information?

Visit our legal forum where you can ask questions and search for similar topics.